Support for the RealD Professional Stereo3D Calculator (iOS)


If you need help in using a feature...


Your first line of support is the calculator's built-in hints feature which is  accessed on most screens by tapping the help icon (shown circled below) which is available on most screens of the calculator.

hint button

 If you tap it once then it will says "Hint" and you can tap any other element on the screen to get an explanation of that item, what it does, how to use it and often even cases in which you might find it useful.  After you click OK to close the hint, you'll then automatically be returned to normal functioning mode.

If you want hints/help on multiple items, simply tap the help icon twice and it will say "Hints On" and you will then be in a hints mode where you can click multiple items in sequence to get hints on them and you'll need to tap the hep icon one more time to return to normal functions.

If you are having a technical problem

 
Please email support@frameforge3d.com with the following information:

  • What device you are experiencing the problem on, e.g. iPhone, iPad or iTouch
  • The iOS Version, if known
  • A full description of your problem
  • What Screen it is on
  • Any steps to reproduce it
NOTE: If it is a problem that happens only under specific circumstances then please store the shot and export it and email it to us so that we can morwe easily reproduce it.
The Truth on Previz and Storyboards See FrameForge Overview Video Download a Mac or Windows Demo Events, Reviews, and more...
Sign up for FrameForge eNews